ASIS&T 2013 Annual Meeting 
Montréal, Québec, Canada | November 1-5, 2013

 
Challenges of Information System Use by Knowledge Workers: the Email Productivity Paradox

Inge Alberts, University of Ottawa

Tuesday, 1:30pm


Summary

With the growing importance of social media, cloud computing and mobile device interactions, the digital work environment is being perpetually transformed while forcing users to adapt to the emerging technologies. In this volatile environment, research leading to innovative approaches to better support the information practices of knowledge workers is acquiring a critical importance. Aiming to improve the technological and organizational policy-making decisions for the implementation of new information systems, this paper examines the current challenges of 34 knowldege workers using information systems to perform their daily tasks. A qualitative research approch is followed to this end. From a theoretical perspective, this research offers an integrated perspective of the various challenges affecting the knowledge workers’ productivity in the digital work environments. The outcomes of this research are both theoretical and practical. From a theoretical perspective, this research offers an integrated perspective of the various challenges affecting the knowledge workers’ productivity in the digital work environment. For practitioners, the findings offer new insights on the requirements and expectations of these employees when using information technologies such as email to accomplish their daily tasks. In light of this study, the technological and organizational policy-making decisions for the implementation of new information systems must ensure that email as a tool drives true productivity and avoids the productivity paradox.