Strategies for E-Learning and Distance Education Educators:

An ASIS&T Joint Chapter Virtual Mini-Course:

Technical Support

Hardware and Software Requirements:

Macintosh:

• G3/266MHz or better,
• with at least Quicktime 4 installed
• and/or RealPlayer 8

Windows

• Pentium 3/450MHz or better
• with at least Quicktime 4 installed
• and/or RealPlayer 8

Monitor Resolution:

• optimum: 1024x768
• minimum: 800x600

Browser:

• Netscape 4 or better
• Internet Explorer 4.5 or better

To view the following:

• FAQ

• Tech Support Contact information for the program.

  Please log in to the Program using Blackboard with your personal login which was explained in the Welcome Letter, sent to you on 12/5/2002 or 12/6/2002.

  Technical Support will be available during scheduled hours only, roughly 9AM-5PM, Eastern Standard Time.

If you are having trouble logging into Blackboard, please email Jonah Jenkins jjjenkin@mit.edu, or Rachael Clemens rclemens@fullerton.edu between 9AM and 5PM EST.

this page last updated by Jonah Jenkins, December 6, 2002