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Querying Information Systems or Interacting with Intermediaries? Towards Understanding the Informational Capacity of Online Communities

Christopher Lueg

(Submission #49)


Previously mainly investigated from a social sciences point of view, online communities have emerged as an important topic for researchers interested in human information behavior. During our own studies of how information is shared and distributed in online communities we found that the informational capacity of online communities is not limited to providing specific information but may also include helping the information seeker understand (and often shape) his or her information needs. Conceptualizing this process as mediated interaction suggests to investigate further the specific characteristics of such processes and to explore ways to enable, sustain and support them.


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